Retail sales workers spend most of their time interacting with customers, answering questions, and assisting them with purchases. This may include stocking the cabinets, assisting the customer in shopping, answering customer’s queries, and checking out. Competition from online sales will lead to employment declines in brick-and-mortar retail stores. The median hourly wage for retail salespersons was $12.14 in May 2019. For some retail sales jobs, particularly those involving expensive and complex items, retail sales workers need special knowledge or skills. Your safety responsibilities as a worker As a worker, you must take reasonable care of yourself and not do anything that would affect the health and safety of others at work. We make the hiring process one step easier by giving you a template to simply post to our site. Institutional food service supervisors have a difficult job that often goes unappreciated. Main Job Tasks, Duties and Responsibilities. If they sell items such as cars, plants, or lumberyard materials, they may work outdoors. Many sales workers work evenings and weekends, particularly during holidays and other peak sales periods. Adapt this job description example to match the requirements of your specific retail position. Retail Sales Representative job description. Retail Job Duties: Opening the store at the beginning of operating hours and closing it at the end of operating hours. Check out this course to learn professional retail and sales skills to help you land your ideal job . Retail sales workers get hourly wages, commissions, or a combination of the two. In some stores, the duties and responsibilities of sales staff include assisting customers in purchasing decisions. The responsibility of any retail sales worker is to ensure the absolute satisfaction of each customer. Workers often stand for long periods and may need permission from a supervisor to leave the sales floor. As a worker, it is your responsibility to: Read the workplace safety and health poster at the jobsite. This applies to all workers, whether they have a disability or not. They also may help customers pack their products, depending on the type of purchase. Persistence. Although retail workers are employed in many different types of outlet, including department stores, supermarkets and specialist stores, their basic responsibilities are similar, that is to help customers select and pay for products in a store. In addition, retail salespersons may help stock shelves or racks, arrange for mailing or delivery of purchases, mark price tags, take inventory, and prepare displays. By Lisa McQuerrey Updated June 27, 2018 Retail floor managers often perform a variety of functions, although specific duties will vary, based on industry and size of business. Please use citation guidelines for webpages without an author available. Similar job titles include Retail Sales Associate and Retail Sales Assistant. In omnichannel retail stores, checkout staff may arrange for later delivery of the product to the consumer's home. JOB DESCRIPTION: Retail Worker/co-op member KEY FUNCTION: To become part of a small team running one of Essential's retail outlets on busy Gloucester Rd in Bristol. Also Food Preparation Worker Jobs. Not sure how to choose the best career for you? Retail workers may demonstrate products or give customers advice on the most suitable products for their needs. Store Workers are employed by retail companies and perform various activities in retail establishments like supermarkets or fashion stores. To encourage customers to purchase products. If you are not sure whether you have a Persuading or Organizing interest which might fit with a career as a retail sales worker, you can take a career test to measure your interests. For example, salespersons working in cosmetics get instruction on the types of products the store offers and for whom the cosmetics would be most beneficial. Depending on the hours they work, retail salespersons may have to open or close cash registers. Essential skills listed on a successful Retail Worker resume include sales expertise, customer service orientation, courtesy, self-motivation and teamwork. Learn more. I think I have found an error or inaccurate information on this page. In smaller stores, they are required to fulfill certain management and administration duties as well. They also must check dates on product labels and remove any products that have passed their sell-by date. Retail staff who work at the checkout accept payment from customers. Follow all lawful employer safety and health rules and regulations, and wear or use required protective equipment while working. The largest employers of retail salespersons were as follows: Most retail sales work is performed in clean, well-lit stores. Most receive on-the-job training, which usually lasts a few days to a few months. General Purpose. Copyright © 2020, Truity. WH&S laws protect your right to a safe workplace, but you also have responsibilities under the same legislation. Greets and receives customers in a welcoming manner. Retail sales workers help customers find products they want and process customers’ payments. Retail workers may also carry out basic operational duties such as opening and closing the store, and putting up any essential signs. According to the U.S. Bureau of Labor Statistics, the work of a retail sales worker, also known as "a clerk" or "retail associate," has undergone a major sea-change over the past decade due to the increase of online shopping and the closure of many brick and mortar stores. The responsibilities of this retail job include preventing loss, tracking and maintaining inventory, implementing procedures to control costs, controlling the ebb and flow of inventory, creating reports as it relates to defects, demand, and quantity, and ensuring received products are accurate and up to … This means they may want workers who can perform a broad range of job duties that include helping customers find items, operating a cash register, and restocking shelves. Retail sales managers supervise the day-to-day operations of a retail business, as well as hire, train and schedule staff, provide customer service … In such cases, retail workers will ensure that the displays are compliant with the supplier's instructions. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. Retail sales workers typically have an interest in the Persuading and Organizing interest areas, according to the Holland Code framework. In small stores, an experienced employee often trains newly hired workers. How can I decide? It is important that you: Employment of retail salespersons is projected to decline 2 percent from 2018 to 2028. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Retail Banker responsibilities include: Assisting with deposit and savings accounts; Counseling customers on banking products and services; Generating new business by selling to prospective and existing clients; Job brief. During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register. The career information above is taken from the Bureau of Labor Statistics Occupational Outlook Handbook. All rights reserved. Retail workers with merchandising skills prepare the displays and ensure that they remain in good condition throughout the promotional period. Retail sales workers assist customers with purchases by identifying their needs, showing or demonstrating merchandise, receiving payment, recording sales, and wrapping their purchases or arranging for their delivery. Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars. Holland Code: R-C-E Everybody wants their food hot, nutritious, tasty and on time, and that can be a big challenge for anybody given a limited budget. Counting out the correct change when tendering cash. The duties and responsibilities of retail stores sales worker vary based on the size of the store. As sales workers gain experience and seniority, they often move into positions that have greater responsibility and may be given their choice of departments in which to work. I am not sure if this career is right for me. Promoting and selling organic, environmentally friendly, fair-trade, specialist dietary foods and … The highest earnings potential usually involves selling “big-ticket” items, such as cars, jewelry, furniture, and electronics. Make sure to add requirements, benefits, and perks specific to the role and your company. The duties and responsibilities of a retail supervisor are: Ensuring that the store looks attractive by deciding the arrangement of merchandise in the store; Supervise the functioning of the staff; Responding to customer queries and helping them with purchase Gain the clarity and confidence that comes from understanding your strengths, talents, and preferences, and knowing which path is truly right for you. Retail is a popular industry, and a job as a retail assistant will give you a great amount of knowledge, experience, and opportunity to excel in sales, business, or any other sectors of retail. Most retail sales work is performed in clean, well-lit stores. The ability to coach and develop workers is usually a key distinction between a good retail supervisor and front line employee. However, if you would like to correct a typo or other technical error, you can reach us at help@truity.com. Under a commission system, they get a percentage of the sales they make. Retail stores sales worker duties and responsibilities. Post now on job boards. A large number of attempted sales may not be successful, so sales workers should not be discouraged easily. 1) Greet customers and ascertain what each customer wants or needs. Use our Job Search Tool to sort through over 2 million real jobs. There is no published author for this page. Depending on the type of product they are selling, employees may be given additional specialized training. Because the end-of-year holiday season is often the busiest time for retail stores, many employers limit sales workers’ use of vacation time between November and the beginning of January. An eye for detail is a critical skill when trying to attract customers to a product. Their responsibilities include, but are not limited to: Helping customers with finding products they are looking for - with the ultimate aim of encouraging them to buy and return again for future purchases Advising customers on the price of items In general, although consumers are increasing their online retail shopping, they will continue to do most of their retail shopping in stores. I would like to cite this page for a report. Workers often stand for long periods and may need permission from a supervisor to leave the sales floor. Now, you can predict which career will satisfy you in the long term by taking a scientifically validated career test. In large stores, training programs are more formal and usually conducted over several days. The more complex the product, the more likely the need for customer assistance. Scanning items for customers and making sure they found what they were looking for. Job description and duties for Food Preparation Worker. Personality Test (Myers & Briggs' 16 Types), Securities, Commodities, or Financial Services Sales Agent, Sales Representative, Wholesale and Manufacturing, Automotive parts, accessories, and tire stores, Building material and garden equipment and supplies dealers, Sporting goods, hobby, musical instrument, and book stores, Greet customers and offer them assistance, Recommend merchandise based on customers’ wants and needs, Explain the use and benefit of merchandise to customers, Show how merchandise works, if applicable, Add up customers’ total purchases and accept payment, Inform customers about current sales, promotions, and policies about payments and exchanges. On this site, you can take the Career Personality Profiler assessment, the Holland Code assessment, or the Photo Career Quiz. Staff with customer service responsibilities also deal with customers’ warranty claims. The Organizing interest area indicates a focus on working with information and processes to keep things arranged in orderly systems. In May 2019, the median hourly wages for parts salespersons in the top industries in which they worked were as follows: In May 2019, the median hourly wages for retail salespersons in the top industries in which they worked were as follows: Compensation systems vary by type of establishment and merchandise sold. Retail sales workers must be persuasive when interacting with customers. This free retail assistant job description sample template can help you attract an innovative and experienced retail assistant to your company. We are looking for a Retail Banker to … Operating a cash register. Retail supervisor duties and responsibilities. This Retail Manager sample job description can be used to help you create a job advert that will attract candidates who are qualified for the job. Selling skills. For example, book and media stores are likely to see the most severe declines due to online competition. They must clearly and effectively explain the benefits of merchandise. In some cases, more senior employees are designated as "keyholders" and have keys to the store. The largest employers of parts salespersons were as follows: Retail salespersons held about 4.5 million jobs in 2018. Because providing exceptional service to customers is a priority for many employers, employees often get periodic training to update and refine their skills. RETAIL SALES JOB DESCRIPTION. Responsibilities of a team leader include decision-making, coaching, mentoring, developing the team’s skills and managing conflict. A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. Retail Sales Associate Job Responsibilities: Serves customers by helping them select products. People are keeping their cars longer and are buying new cars less often. Parts salespersons held about 258,000 jobs in 2018. Retail sales workers must be responsive to the wants and needs of customers. 2) Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Older cars need to be serviced more frequently, creating demand for car parts and parts salespersons. Checkout staff process cash payments as well as debit or credit card transactions. Comply with all applicable OSHA and Maine safety standards. Because retail sales workers provide this versatile range of services, they will still be needed in retail stores. They must start each new sales attempt with a positive attitude. They may operate scanning systems or enter purchase details manually on a cash register. They may also make deposits at a cash office. Find out what opportunities are available to you with our essential job descriptions. Feel free to revise this job description to meet your specific job duties and job requirements. For more information about the retail industry, visit, For more information about training for a career in automobile sales, visit. You must take care of yourself and others and cooperate with your employer in matters of health and safety. They should explain the product options available to customers and make appropriate recommendations. Employment of parts salespersons is projected to show little or no change from 2018 to 2028. Although online sales are expected to continue to increase, brick-and-mortar retail stores are also expected to increase their emphasis on customer service as a way to compete with online sellers. greet customers This information is taken directly from the Occupational Outlook Handbook published by the US Bureau of Labor Statistics. To assist customers in finding and purchasing the required merchandise in a retail environment. Types of Internal Controls in a Grocery Store. They are sometimes called sales clerks, retail clerks, or salespeople.There are more than 4.8 million retail salespersons employed in the United States. Here are major duties, tasks, and responsibilities that typically make up the job description of retail sales assistants in most stores: Converse with customers to identify their purchasing requirement and assist in locating desired items Retail Workers are employed by stores and perform a variety of duties: greeting and advising customers, stocking shelves, keeping the premises clean, handling transactions, solving complaints, and reporting to supervisors. The lowest 10 percent earned less than $9.89, and the highest 10 percent earned more than $26.97. Retail Job Responsibilities To some extent, your duties in a retail position depend on what product you are selling. These positions often require workers with extensive knowledge of the product and excellent sales skills. Some staff have responsibility for supervising deliveries to the store and organizing the stockroom. There are two types of retail sales workers: retail salespersons, who sell retail merchandise, such as clothing, furniture, and automobiles; and parts salespersons, who sell spare and replacement parts and equipment, especially car parts. After taking payment for the purchases, retail salespersons may bag or package the purchases. Their role is to check shelves and replenish supplies of any products that are running low. In addition, knowing your customer base well will ensure that you'll reach your sales goal at the end of the month. Most retail sales workers receive on-the-job training, which usually lasts a few days to a few months. Retail salespersons will be needed in stores to help customers and to complete sales. Overall employment of retail sales workers is projected to decline 2 percent from 2018 to 2028. However, growth is expected to be slowed by competition from online parts retailers. You must follow any reasonable health and safety instructions from your employer. Because the end-of-year holiday season is often the busiest time for retail stores, many employers limit retail sales workers’ use of vacation time between November and the beginning of January. There are two types of retail sales workers: retail salespersons, who sell retail merchandise, such as clothing, furniture, and automobiles; and parts salespersons, who sell spare and replacement parts and equipment, especially car parts. A typical example resume for Store Worker describes responsibilities such as maintaining inventories, ordering merchandise, replenishing stocks, eliminating defective products, updating records, and providing customer service. Training and Motivation The other major component of personnel duties for a retail supervisor includes training and motivation. However, other retail segments, such as automobile dealers, have experienced much less of an impact. This Retail Sales Representative job description template will help you attract and hire qualified salespeople to provide excellent customer service and achieve sales quotas for your business. Many retail sales workers work evenings and weekends, particularly during holidays and other peak sales periods. In some cases, in-store displays are commissioned and designed by suppliers. Retail staff must be familiar with both the products they sell and the needs of their customers. In specialty retail shops, employees may be very involved in the customer education process and provide education on how to get the most out of one's purchase. According to an article on PayScale.com, they are responsible for unlocking the doors in the morning and locking up the property at the end of the business day. Some employers want candidates for managerial positions to have a college degree. A retailer performs the dual functions of buying and assembling of goods. For information about other workers who receive and disburse money, see the profile on cashiers. Who should I contact? Retail workers who stock shelves ensure that products are available for customers to buy. This excellent resource for occupational data is published by the U.S. Department of Labor every two years. Here are five important responsibilities of a team leader: This opportunity often means moving to positions with higher potential earnings and commissions. Retail sales workers help customers find products they want and process customers’ payments. In addition, retail sales workers must recognize security risks and thefts and understand their organization’s procedures for handling thefts, which may include notifying security guards or calling police. For example, for workers from a migrant or non-English speaking background, ... Employees – your responsibilities. There are many excellent tools available that will allow you to measure your interests, profile your personality, and match these traits with appropriate careers. Likewise, those who sell auto parts may be instructed on the technical functions of various parts, in addition to sales technique. Most work in either automotive parts stores or automobile dealerships. If product prices change, a retail worker replace the price labels on the products or on the shelf. Truity does not editorialize the information, including changing information that our readers believe is inaccurate, because we consider the BLS to be the authority on occupational information. This system offers sales workers the opportunity to increase their earnings considerably, but they may find that their earnings depend strongly on their ability to sell their product and on the ups and downs of the economy. Job Title: Retail Manager. Parts salespersons sell spare and replacement parts and equipment, especially car parts. Learning these important team leader skills is an ongoing process that requires regular practice and use. Stores create product displays to increase sales of certain products or make customers aware of promotional offers. They arrange any home deliveries that customers require, and deal with customers who want to exchange or return products, applying relevant company terms and conditions. Retail workers may also carry out basic operational duties such as opening and closing the store, and putting up any essential signs. Who is the author? As an employee, you have a 'duty of care' responsibility for safety and health at the workplace. The lowest 10 percent earned less than $9.09, and the highest 10 percent earned more than $20.57. Truity periodically updates our site with information from the BLS database. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. Facilitate Shipments of Goods The chief responsibility of cargo and freight workers is to facilitate the shipment of goods through airline, train, trucking terminals and shipping docks. Online sales also are projected to affect specific segments of the retail industry to varying extents. For example, those who sell cars must be able to explain the features of various models, manufacturers’ specifications, different types of options on the car, financing available, and the details of associated warranties. Retail sales workers spend most of their time interacting with customers, answering questions, and assisting them with purchases. retail worker definition: a person who works in a store selling goods to the public: . Retail workers take responsibility for certain aspects of customer service in smaller stores. Retail sales workers typically do the following: The following are examples of types of retail sales workers: Retail salespersons work in stores where they sell goods, such as books, cars, clothing, cosmetics, electronics, furniture, lumber, plants, shoes, and many other types of merchandise. Typically, there are no formal education requirements for retail sales workers. Use our Career Test Report to get your career on track and keep it there. They often arrange their clients’ cargo and freight by destination and send out many clients’ shipments simultaneously. They take customers’ orders, inform customers of part availability and price, and take inventory. The median hourly wage for parts salespersons was $15.24 in May 2019. Job Duties and Tasks for: "Retail Salesperson". Difference Between a Grocery Store and Convenience Store, PayScale.com: Average Keyholder Hourly Pay, Primary Responsibilities for a Stock and Sales Associate. 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